We recommend that all customers follow these points to ensure you will find the best saddle and the optimal level of comfort using our saddles:
- Use the Cobb Seat Selector Guide (www.johncobbresearch/saddles/seat-selector-guide/) to make the best possible selection for you, from the various seats we offer.
- Visit any of our official dealers who carry our demo saddles, this enables you to actually test ride our saddles prior to making a purchase.
- Follow the Cobb saddle installation tips found on our website to ensure a proper set of the saddle on your bike.
- We recommend our customers to also get fitted by a local professional bike fitter in order to find the best possible position for each individual rider. Setting the saddle height correctly is very important for best saddle comfort, taking into consideration your riding style and your physical features and abilities will also effect the saddle choice and setup.
Doing the above will ensure you find the optimal level of comfort on your bike with our saddles.
Cobb Cycling wants you to enjoy bike riding and good seat position and comfort are essential.
All Cobb Cycling seats come with a hassle free, 60-day comfort guarantee and a one (1) year manufacturer’s warranty against defects, from date of purchase.
Seats occasionally feel harder at first to some riders, but they will quickly break in. If you cannot find comfort on your new saddle, and have followed the above mentioned points, please contact us to talk with our fit specialists. We want to try to ensure you purchased the correct saddle for your body size, and riding style.
If you still are unable to get comfortable, we will provide you an RMA for the return of your saddle to us, you will have to pay for the return shipping cost.
All Cobb saddles purchased through a dealer must be returned to that dealer for a refund or store credit.
All Cobb saddles purchased online at CobbCycling.com, or over the phone 903-253-8555, must be returned to the address listed below after obtaining an RMA, refunds may take up to 30 days.
RETURN SADDLES TO:
2011 Patridge Dr
Tyler, Texas 75701